I booked it on Delta (for two) ( they supposedly have a Best Fare Guarantee) and then planned to go

Hilton has a "Best Rate Guarantee" that states if you book on their website and then within 24 hours file a claim for a lower rate found elsewhere you will receive the lower rate. Plus, after your stay they will give you a $50 prepaid credit card as a bonus.
I found the room I wanted on Expedia for a rate that was $40 a night cheaper. I was booking 5 nights. I booked on the Hilton site and filed the claim. This was the exact same room with the exact cancellation requirements.The form said a response would come in 24 hours. The response said they couldn't find the rate.
The rate was still there so I emailed again. No response. The stay I was booking was for a busy event and I needed that particular room (sofa bed and kitchenette). So, I booked it on Expedia. Then I sent the customer rep a copy of my Expedia booking. No response. 48 hours later I cancelled the Hilton reservation and called them. Stayed on hold for 15 minutes and then another 15 minutes while she talked to a supervisor. They had no idea what to do.
I was relating this story to a friend and he had a similar usave car rental ratings issue with Hilton. He found the rate on Expedia and waited for his response. He even sent a copy of the page (their form says you can do this). They denied the claim because they couldn't find the rate and then the rate was changed on Expedia to match the hotel website.
It seems to be just an advertising gimmick. I think most of the hotel websites have a similar guarantee. Has anyone had a problem with this or success? I just wanted my room at the lower rate. Got that, but with Expedia you have to pay up front.
usave car rental ratings McLaurie's post was very enlightening. Interesting how differently the major hotel players respond usave car rental ratings to these requests. I do think a lot of the offers in the travel industry are very hard to follow through usave car rental ratings on.
One suggestion usave car rental ratings for you in future: When sending a request like this, don't just tell them the rate is out there. Do a Screenshot of the page with the rate and put it into your email. Also include the URL so they can go verify it.
If you have never made a screenshot, it's easy. Hold down--all at the same time--the Control, the Alt and the Print Screen keys. Then open a word document or email program usave car rental ratings and type Control V (Paste).
Mclaurie's post was enlightening. My reservation is not in a large city, so that was the only choice to get the sleeper sofa and kitchenette. I will remember my bad experience with them when I do have a choice!
I booked it on Delta (for two) ( they supposedly have a Best Fare Guarantee) and then planned to go thru the booking process on Travelocity stopping just before the final purchase and take a screen print.
At that time I had booked a refundable reservation and then found the same thing on expedia.com several weeks later. I called their reservation number and got the nicest rep who ended up matching the expedia price plus a 20% discount. It took a long time on the phone (maybe usave car rental ratings an hour) as she checked the expedia website and then had to speak to her supervisors, but it was certainly worth it in the end. As I said, I don't know whether this still applies, and I suspect that I lucked out in terms of dealing usave car rental ratings with a live person as opposed to doing it online, as well as getting a really pleasant and cooperative rep.
One of my best discoveries was to call the hotel directly, then ask for in-house reservations( maybe similar to a concierge). They are quite helpful, especially if you are traveling for a personal event, reunion, birthday, annivversary).
I saved about $50 off a website price on a suite, and was given an upgrade on top of that, since three of us were sharing. When I called to make another reservation two years later, they had my details on file, and again offered me another great deal.
Yes, this does work too. Calling on a weekend evening can really get you a deal; the night crew is happy to have people call and score some reservations during their shift. We have gotten extra discounts this way during the past.