In response to customer questions about the filing for bankruptcy protection by American Airlines, the airline has published this series of Frequent Asked Questions. Basically from a customer s point of view, nothing changes.
American Airlines is operating normal flight schedules, honoring tickets cheap hotel deals and reservations as usual, and making normal refunds and exchanges. American s AAdvantage® frequent flyer program is not affected. American remains part of the oneworld® alliance, of which it is a founding member, and all of its codeshare partnerships continue, cheap hotel deals enabling customers to earn and redeem miles on convenient flight options worldwide.
There have already been significant management changes at AA as part of this bankruptcy — the old CEO is gone and a new one has been appointed. Otherwise operations in terms of passenger service and flights proceed normally.
Yes. We remain deeply committed to delivering outstanding customer service, and we are committed to meeting customers travel needs with the same standards of safe, secure and reliable service. Equally important, we remain committed to providing a superior customer experience with a focus on delivering what our customers value most ? the newest fleet with our upcoming aircraft deliveries, network strength in the important cities of the world and world-class products, service and technology.
Yes, we expect that AA Vacations packages, as well as the hotel/car/activities components of our customers purchase will remain valid. In addition, we expect that items such as preferred seats and One Day Admirals Club passes cheap hotel deals also will remain valid.
No, we intend to maintain our AAdvantage program and ensure that all miles and elite status earned by members remain secure and intact. As usual, AAdvantage cheap hotel deals miles do not expire as long as customers have qualifying account activity at least once every 18 months. Qualifying account activity is defined as any AAdvantage mileage accrual or AAdvantage award redemption.
The AAdvantage cheap hotel deals program, including cheap hotel deals the elite program and its various facets such as lifetime status, upgrades, and bonus mileage, are intact and we expect they will not be changing as a result cheap hotel deals of this Chapter 11 filing. We intend to honor AAdvantage miles in accordance with our normal policies.
Yes, we expect that our partnerships with airlines such as British Airways, Cathay Pacific, Finnair, Iberia, Japan Airlines (JAL), LAN, Malév, Qantas, Royal Jordanian and S7 Airlines and others remain unchanged as a result of the Chapter 11 filing.
No changes to Citi® / AAdvantage® credit cards are anticipated as a result of this Chapter 11 filing. However, Citi® / AAdvantage® credit cards will continue to be subject to their usual terms and conditions.
Yes, we expect that elite status with AAdvantage will continue to be recognized by our oneworld partners, and that the benefits customers receive when flying with them will not change as a result of the Chapter 11 filing.
Yes, we expect that all tickets involving other carriers (sometimes called interline tickets) will continue to be accepted and that our agreements with our partner airlines will remain unchanged cheap hotel deals as a result of the Chapter 11 filing.
We remain committed to operating a worldwide network of Admirals cheap hotel deals Clubs, and plan to continue modernization initiatives currently underway, including extensive renovation of the New York LaGuardia club in Concourse D and construction of a new Admirals Club in Concourse C. Additionally, we are enhancing Admirals Club memberships by providing access to more lounges worldwide. Through cheap hotel deals expanded access agreements with select oneworld and other partner airlines, Admirals Club members are now able to experience cheap hotel deals premium lounges in destinations where American flies but does not have an Admirals cheap hotel deals Club, including Seattle, Portland, Budapest, Delhi, Beijing and Shanghai.
cheap hotel deals We need your support cheap hotel deals and your name on our mailing list to make our work in Washington, DC, more effective. You can help us by making a donation and/or by adding your name to our mailing list.We cheap hotel deals will from time to time send you polls and surveys to collect consumer feedback about issues being debated in Congress and executive offices.
Or, sign up for our associated blog, www.consumertraveler.com , that features articles about travel from politics and practical tips to inside destination cheap hotel deals information and daily news. [link to our sign-up page on ConsumerTraveler.com]
The Consumer Travel Alliance (CTA) is a nonprofit, nonpartisan organization that works to provide consumers cheap hotel deals an articulate and reasoned voice in decisions that affect travel consumers across all of travel's spectrum. CTA's staff gathers cheap hotel deals facts, analyzes issues, and disseminates cheap hotel deals that information to the public, the travel industry, regulators and policy makers.
CTA seeks to help improve consumer understanding of our planet's travel environment, including the fields of aviation, rail, cruising, telecommunications, banking, Internet and insurance as it relates to the freedom to travel and protection of consumers during their travel activities.
Customer Service Contacts Together with www.OnYourSi.de, we present cheap hotel deals the top customer service contacts cheap hotel deals and marketing contacts at most of the major corporations that deal with travel. This is an invaluable list of contact information cheap hotel deals to deal with any travel problem (and many non-travel issues).
No comments:
Post a Comment