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CHICAGO (CBS) United Airlines' reservation computers are functioning again, and service is back to normal at O'Hare International Airport, following a three-hour, worldwide reservations computer outage that created chaos for passengers.
From 2 p.m. until 5 p.m. Tuesday, customer service cheap airline reservations representatives were on their own, writing cheap airline reservations tickets by hand as lines in Terminal 1 grew to lengths as bad as any at O'Hare on Thanksgiving Eve, traditionally its busiest day of the year. But the agents' computers began to flicker to life shortly after 5 p.m., at kiosks about 5:15 p.m., and minutes later at United's cheap airline reservations mobile site.
"I'm probably not getting home tonight," said David, who missed a flight cheap airline reservations to Bowling Green, Ky., after finishing a training course. "I've been here since Saturday and I'm definitely missing my family."
United has struggled cheap airline reservations with reservations computer problems on and off since March, when it combined its reservations systems cheap airline reservations with those it inherited in its merger with Continental Airlines. The airline said it would rebook any passenger who missed a flight at no charge.
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