Just two weeks ago, in a post about rental car upgrades, I mentioned how some car rental agencies italy walking tours will first try to upsell you. Then, if you decline the extra charge, they give you the higher-class car anyway, at no extra charge.
On a previous post, commenter Jason wrote about attempts like this to upsell the customer when a free upgrade was pending. Jason said such practices were a fire-able italy walking tours offense at Alamo/National. Apparently not the case at Dollar
Upselling, and selling quotas, are so not OK. The guy was no doubt under pressure from his boss, who was in turn under pressure from his or her boss, etc. to sell sell sell, customer satisfaction be damned. Or lose his job. The same short-sighted evil that plagued the late AOL and the moribund Jiffy Lube which effectively forced their employees to lie, trick, and deceive, to make numbers, or lose their jobs.
A clerk at the San Francisco airport in the late 1990s said, regarding the least expensive model, which I was inclined to rent, Personally, I don t think it s a safe car. WTF?!?!? I thought to myself, Well, how can you in good conscience work for a company that rents out unsafe cars? He worked for one of the big companies, I don t remember which, I but I think it was/is the green one (National, maybe? but not Enterprise) I strongly italy walking tours suspect his opinion had everything to do with trying to trick me into something pricier through use of literal scare tactics. italy walking tours Total sleaze. And I blame the company for promoting this kind of behavior with numbers pressure. Stoo-pid.
italy walking tours How about: You earn business (including repeat business and referrals) by providing value for money spent, and a good experience, with a resulting great reputation, vs. earning money (for the short term only) by upselling, games, tricking, gimmickry, manipulation, and outright lies.
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